Refund policy

RETURNS & REFUNDS

Food products
For food safety reasons we can't accept returns on opened or unsealed jars.
That's standard for anything edible, and it's the one rule we can't bend.

If something arrived damaged, melted, leaking, or it's simply the wrong jar,
email ivy@thesaltedroots.com with a photo within 7 days of delivery. We'll
replace it or refund it, your choice. You won't need to ship anything back.

Unopened jars
If a sealed jar isn't right, get in touch within 30 days of delivery and we'll
sort out a refund. Return shipping is on you unless the mistake was ours.

Hats, bandanas, earrings, and grinders
Unused and in original condition, returnable within 30 days of delivery.
Email us first and we'll send return instructions.

Lost packages
If tracking stalls or your order never turns up, tell us within 7 days of the
expected delivery date and we'll chase it or replace it.

Sale items and gift cards
Final sale.

Refunds
Once we've approved a refund it goes back to your original payment method
within 10 business days. Your bank may take a few days beyond that to post it.

Questions? ivy@thesaltedroots.com or 801-888-8975. You're emailing an owner,
not a queue.